Quality after-sales for you & your customers: easier business, better results

Cosmopolis

Cosmopolis

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Reach Out with Your Issue*
You can contact your dedicated manager via WeChat/WhatsApp, or send us an email – just share details of the problem, your location, and how urgent it is.
Get Confirmation & Your Solution*
Response in 1 business day (confirm issue & timeline). Hardware solutions in 48h (urgent expedited); software: real-time answers, complex fixes in 24h.
Get a Follow-Up After Fix *
Within 3 days after your issue is solved, we’ll call you to check if you’re happy with the result – making sure your experience is smooth from start to finish.